Returns

Returns

For hygiene reasons, there are no returns on earrings or hair accessories.

For other items, returns must be made within 14 days of receiving the order. To make a return, please contact I Shall Shop (hello@ishallshop.com.au). 

If you wish to return your items outside of this time frame, you will receive a credit note to use and it will be valid for 12 months from the date of issue. 

To qualify for a return, all items must be as new with tags attached and original packaging. I Shall Shop will refund your payment upon receipt of the goods and inspection of their condition. Refunds are always made in the manner of the original purchase. 

Sale items can not be returned for a refund (unless faulty) and will only receive a credit note.

Please note that you are responsible for the safe delivery of any returns and shipping with tracking is recommended.

Leather Items

Leather is a natural material and therefore inconsistency of colour and texture is a unique characteristic Small imperfections and variances are a natural occurence in leather and should be treated as a unique feature and not a fault. Product returns will not accepted on this basis.

Damaged Items
All items are thoroughly assessed before your order is sent, but if you do notice a fault, please contact I Shall Shop (hello@ishallshop.com.au) with a picture of the fault as soon as possible. An exchange or refund will be issued in the case of an item arriving damaged/faulty.  A refund will be offered if a like replacement can not be supplied.