Returns

Returns

We know you'll be extremely happy with your I Shall Shop purchase, however if for some reason you'd like to return an item, please email hello@ishallshop.com.au 

Returns must be initiated strictly within 14 days from date of delivery under the following conditions.

  • For hygiene reasons, there are no returns on earrings, jewellery holders, jewellery storage, hair accessories, hats or drinkware.
  • Items from our sale section are considered final sale and are not eligible for return.
  • You may return any item (apart from those listed above) for change of mind within 14 days of receiving your purchase. To make a return, please email hello@ishallshop.com.au
  • Please note, items must be in their original packaging, with tags and in new/unused condition (returns will not be accepted without original packaging). I Shall Shop will refund your payment upon receipt of the goods and inspection of their condition. I Shall Shop reserves the right to refuse any item(s) that do not meet our requirements. 
  • Refunds are always made in the manner of the original purchase. Please allow up to 7 days for returns to be processed. Shipping costs are not refunded.
  • If you wish to return your items outside of this time frame, you will receive a credit note to use and it will be valid for 12 months from the date of issue. 
  • Please note that you are responsible for the cost and safe delivery of any returns and shipping with tracking is recommended.

Leather Items

Leather is a natural material and therefore inconsistency of colour and texture is a unique characteristic. Small imperfections and variances are a natural occurance in leather and should be treated as a unique feature and not a fault. Product returns will not accepted on this basis.

Damaged Items

All items are thoroughly assessed before your order is sent, but if you do notice a fault, please contact I Shall Shop (hello@ishallshop.com.au) with a picture of the fault as soon as possible. An exchange will be issued in the case of an item arriving damaged/faulty.  A refund will be offered if a like replacement can not be supplied.